Martin Partington: Spotlight on the Justice System

Keeping the English Legal System under review

Legal Ombudsman – complaints about Claims Management Companies

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After some delay, the Legal Ombudsman acquired jurisdiction to deal with complaints against Claims Management Companies in January 2015.

On 5 November 2015, Simon Tunnicliffe,  the Legal Ombudsman’s Head of Claims Management Complaints, reported in an interview that they have had 9,000 enquiries about claims management companies  since they widened their remit to consider complaints about these companies, in addition to their previous remit. Many of the complaints concern the amount of money retained by CMCs, and not passed on to the original claimant, e.g. for personal injury.

Further information about the work of the Legal Ombudsman in relation to CMCs is available at


Written by lwtmp

November 5, 2015 at 12:16 pm

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