Transformation of the justice system: money claims online
In November 2018, HM Courts and Tribunals Service launched its money claim online service. On July 3 2020, it announced that a significant milestone had been reached in the use of this service, namely that, after 18 months, over 100,000 cases had gone through the new system.
The Government states:
The service aims to make it simpler and quicker for people to submit a claim, by allowing them to do so from their own home and removing complex legal language from the online application. Most people take less than 15 minutes to complete the initial claim form. Almost 9 in 10 people using the service have been satisfied or very satisfied with it, with claims now being issued in minutes, not days.
In many cases, this that means claims can be issued, responded to and settled without the need for third-party involvement.
See https://www.gov.uk/government/news/more-than-10000-civil-money-claims-issued-online
(The figure IS 100,000, not the 10,000 mentioned in the Press Release Heading!)
Covid 19 and the English Legal System (9): introduction of a common platform for remote hearings in criminal, civil and family cases
Moves towards doing more court and tribunal business via remote links, rather than by personal appearances in courtrooms, had begun even before the Covid 19 pandemic struck. Indeed, the use of virtual or remote courts and tribunals was a key element in the Transformation of the Justice system that was in progress before the virus arrived.
The pandemic has, however, sharply accelerated the expansion in the use of remote hearings.
The Government has been using the Cloud Video Platform (CVP). It was initially used in the criminal justice system across 60 crown courts and 93 magistrates’ courts. The technology has been used in some 3,600 crown court hearings and more than 7,000 overnight remand cases heard by magistrates. It was not used for cases involving jury trial.
The announcement of the first stage in the use of this technology is at https://www.gov.uk/government/news/new-tech-will-help-keep-the-criminal-justice-system-moving-during-covid-19-pandemic
On July 1, 2020, the Government announced that it had decided to expand the use of the CVP to over 120 civil and family courts.
The Press announcement states that: ‘CVP can be accessed by any device that has a camera and a microphone – such as a mobile phone or tablet. Anyone can join easily, and securely, through a web browser, and sessions can be locked to make sure only appropriate parties join. Training rooms can also be set up so that sessions may be rehearsed before they go live.’
Further details are at https://www.gov.uk/government/news/new-video-tech-to-increase-remote-hearings-in-civil-and-family-courts
Although the rapid roll-out of this platform has been driven by the challenges arising from Covid 19, I assume that, once in place, this technology will become part of the fabric of the justice system.
Looking ahead, the full potential of such technology to enable potential court users to access the courts more easily will need to be explored and be accompanied by a substantial public education programme.
Lawtech: support for innovation in the delivery of legal services
I have recently posted a number of items relating to the application of information technologies in the delivery of legal services.
Another source of information and support for the development of technology in the delivery of legal services may be found at Lawtech – part of a range of initiatives that have been formed under the overall Tech Nation label. (Other activities of Tech Nation relate to, for example, the finance sector, AI, cybersecurity, the net zero economy.)
The objective of the organisation is to support new companies wanting to develop new services in the areas covered by Tech Nation. Considerable innovation has occurred in recent years in the ways in which financial services are delivered. The challenge is to see how the provision of legal services can similarly be transformed.
The Technation website states:
The legal and tech community have the opportunity and responsibility to restructure and reinvent legal services, to meet and exceed the evolving demands of business and society, in our digital world.
LawtechUK is an initiative that will help transform the UK legal sector through tech
This work is supported by a Lawtech Delivery Panel (LTDP), chaired by Christina Blacklaws, a former President of the Law Society.
This is a government-backed initiative bringing together legal sector leaders and experts from government, the judiciary, academia and industry in a single forum, to support the digital transformation of the UK legal sector. The LTDP act as an important advisory board to LawtechUK
An introduction to LawTech may be found at https://technation.io/lawtechuk/
Law tech companies that have been supported through Tech Nation are listed at https://technation.io/lawtechdatacommons/lawtech-startups-and-scaleups/
Further impetus for these developments has been given by an important report published by the Law Society in October 2019 on the importance for law firms of Law Tech. In particular, it offers encouragment to solicitors in small firms and sole practitioners to take Lawtech seriously.
The Law Society Report may be downloaded at https://www.lawsociety.org.uk/campaigns/lawtech/guides/introduction-to-lawtech
Computers and the delivery of legal services – the Society for Computers and Law
It is not hard to imagine that the use of computers will increasingly impact on the ways in which legal and dispute resolution services are provided. Many will resist such developments, not least because they will threaten existing ways of workings with which people are familiar.
But those thinking about how the world of legal practice will develop over the short to medium term should be aware of what is happening and how developments may affect the future, not just in England of course, but universally.
In this context, those starting their legal studies should be aware of the Society for Computers and Law.
The Society’s website explains that it was established in 1973 “to promote the use and understanding of information technology (IT) in the context of the law”. For the first twenty years of its existence it focused more on the technical aspects of IT in use to support legal practices. Since then its focus has shifted more to the practice of IT law as a specialist subject as this has evolved to encompass new issues like the world wide web and digital media.
As a charity, the objects of the Society are
(1) The advancement of education of the public in the fields of: a. information technology law and other related legal subjects; b. information technology as applied to the practice of the law; and c. the law, by the use of information technology.
(2) The promotion of the sound development, administration and knowledge of the law relating to information technology and related legal subjects, both generally and by research and study concerning the same.
The issues which are currently at the forefront of their efforts at the start of the 21st century include:
Operational effectiveness: ranging from the choice of hardware and operating systems through to software selection and development for both lawyers and support teams.
Legal matters: such as data protection, computer contracts and software ownership.
The administration of justice: the impact of IT on the Courts.
Education: promoting the benefits at all levels that the use of information technology has to the legal profession as a whole.
The Society is currently engaged in an important exercise to promote the development of TechLaw in the legal curriculum.
Further information is available at the Society’s website at https://www.scl.org/society
Remote/online courts – worldwide developments
Over recent years, there have been significant moves towards the use of Information Techologies in the delivery of legal and dispute resolution services. The Covid 19 pandemic has provided a sharp impetus towards the adoption of new practices and procedures, given the difficulties of holding trials in traditional court-room settings arising from the need for social distancing.
Under the leadership of Prof Richard Susskind, a consortium of groups interested in the development of on-line courts has created a brilliant website, Remote Courts.org, which provides an extensive clearing-house of information about developments around the world.
One of the primary objectives of the website is to try to ensure that, as ideas emerge, wheels are not unnecessarily re-invented. There is now a great deal of international experience which can be drawn on, and this is expanding rapidly.
The site is available at https://remotecourts.org/
Covid 19 and the English Legal System (8): guidance on new working practices
As readers of this blog will already be aware, I have been considering the impact of the Covid 19 pandemic on the English Legal System. There will, I am sure, be many more blog entries to come.
For those not involved on a daily basis in the work of courts and tribunals, it can be hard to get an overview of what is happening.
An invaluable source of information is available on the Judiciary website which brings together the vast range of advice and guidance on how courts and tribunals should be working in the current environment. Some of this advice is general – applying across the board; other advice relates to specific jurisdictions.
Access to the guidance, which is updated when necessary, is available at https://www.judiciary.uk/coronavirus-covid-19-advice-and-guidance/
Covid 19 and the English Legal System (7): steps to recovery
Since March 2020, the Government has worked closely with the judiciary and others to ensure the justice system continues to perform its vital role while keeping court and tribunal users safe.
To achieve this, Her Majesty’s Courts and Tribunals Service has rapidly expanded the use of technology to allow hearings to be conducted by phone and video.
HMCTS also temporarily closed around half of its buildings to focus effort and resources more effectively. The most urgent cases have been prioritised by the judiciary to ensure public safety, protect the vulnerable and safeguard children.
Having responded to the immediate crisis, HMCTS is now focusing on how to recover its operations to increase courts and tribunals capacity to deal both with normal workloads across jurisdictions and outstanding cases.
HMCTS has recently published a progress report to update those interested on its recovery plans. It sets out in a short booklet format the areas of working being undertaken in the short and medium terms.
It assumes that the need to continue to maintain social distancing as far as possible will continue, at least into 2021. It also emphasises that the programme of reform of Courts and Tribunals is continuing. Lessons from the experience of new ways of working, resulting from the need to meet the challenge of Covid 19, must be learned as the broader reform programme unfurls.
The Progress update is at https://www.gov.uk/government/publications/court-and-tribunal-recovery-update-in-response-to-coronavirus
The update has been accompanied by a statement from the Lord Chief Justice and the Vice President of Tribunals, available at https://www.judiciary.uk/announcements/courts-and-tribunals-recovery/
See also a blog from the Head of HMCTS at https://insidehmcts.blog.gov.uk/2020/07/01/coronavirus-recovering-in-our-courts-and-tribunals/
Judicial review and Covid-19: reflections on the role of crowdfunding
This is an interesting item on the use of crowdfunding to pursue issues arising out of the Covid 19 pandemic. it raises some interesting questions about whether this form of litigation finance is appropriate in all circustances.
Judicial review and Covid-19: reflections on the role of crowdfunding
Sam Guy – MA Social Research student and incoming ESRC-funded PhD candidate at the University of York
The Government’s response to the Covid-19 pandemic has been subject to significant numbers of judicial review challenges, many of which have been financed using crowdfunding. These cases, and the public’s responses to them, illuminate some of the opportunities and threats posed by this resource as a form of judicial review funding.
Crowdfunding as responsive collective action
There are at least two benefits of crowdfunding that have become particularly apparent in the pandemic. Firstly, it can offer a quick and expedient method for claimants to raise money towards potentially otherwise unaffordable litigation. The current environment for public interest judicial reviews is one of scarce state funding and high costs risk. Into this context, crowdfunding provides an alternative, democratised source of funding. As a result…
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Covid 19 and the English Legal System (6): the Criminal Justice crisis [stop press]
The huge backlog of criminal trials, resulting from the Covid 19 pandemic, is clearly very worrying for those responsible for managing the Criminal Justice system/
Two specific ideas for dealing with this have been floated in recent days.
In evidence to the House of Commons Justice Committee to be given on 23 June 2020, the Lord Chief Justice is likely to be promoting his favoured idea, that trial by a 12 person jury should be replaced by a trial judge sitting with two assessors.
The Human Rights Group JUSTICE has been conducting experiments using a virtual jury – in which 12 jury members join a virtual hearing online.
I declare an interest. I am a member of the Council of JUSTICE. Last Friday I watched an extract from the 4th virtual trial, which was being held on a pilot basis. I was extremely impressed and many of those who engaged in the process commented on the realism of the proceedings.
JUSTICE argues that this experiment should be expanded and that virtual jury trials should be used much more widely. These should be seen as preferable to the introduction of trials heard by judges sitting just with 2 assessors. Those who agree with this view are asked to convey their thoughts to the Justice Committee, inviting them to take their comments into account in their deliberations.
The Justice Select Committee website is at https://committees.parliament.uk/work/254/coronavirus-covid19-the-impact-on-prison-probation-and-court-systems/
The JUSTICE work on the impact of Covid 19 can be found at https://justice.org.uk/our-work/justice-covid-19-response/
Report of the Commission on Justice in Wales: summary of recommendations
I have just published a short blog on the constitutional changes being made in Wales. As part of that, I mentioned the publication of the Commission on Justice in Wales, whose report was published in October 2019. I think it is an extremely interesting document, for two main reasons.
- There are a number of specific ideas in this report which should be considered more actively for implementation in England as well.
- It offers a holistic set of proposals for a distinct Justice system for Wales. I have long thought that justice policy in England was made in a piecemeal way. This report provides a model of what a comprehensive Justice Policy in England might look like.
Of course, it is easier for a new government to engage in forward planning at a time when its responsibilities are limited. But the ways in which different parts of the English legal system have been dealing with Covid 19 have often been innovative and imaginative. I would argue that this provides an opportunity, for those willing to seize it, for thinking about what a coherent modern justice policy for England might look like.
Anyway, I offer this summary, adapted from the Commission’s report as something that those interested in Justice policy in England might also like to consider.
Source: Commission on Justice in Wales at https://gov.wales/commission-justice-wales
Commission on Justice in Wales: Summary of recommendations
1. Information, advice and assistance
- The funding for legal aid and for the third sector providing advice and assistance should be brought together in Wales to form a single fund.
- Criminal legal aid policy and delivery should be based on the approaches to public defender schemes adopted by the Nordic nations.
2. Criminal justice: reducing crime and promoting rehabilitation
- A new Wales Criminal Justice Board should be created. It should set an overall strategy for Wales including responsibility for ensuring the rights of victims are respected and there is proper delivery of services to victims.
- The Police, Crown Prosecution Service, the judiciary and HM Prison and Probation Service should each publish a strategy in respect of Black, Asian and Minority Ethnic people in Wales and report annually on the strategy to the Assembly.
- Policing and crime reduction policy, including drug abuse and mental health related issues, should be determined in Wales so that it is aligned and integrated with Welsh health, education and social policy.
- Problem-solving courts should be established in Wales along the Northern Ireland model.
- Youth justice policy should be determined and delivered in Wales. The age of criminal responsibility should be raised to at least 12 years old.
- A comprehensive network of services and centres as alternatives to custody should be established rapidly. An integrated and whole system approach to offender management should be established with a single rehabilitative strategy in Wales.
- Needs assessments of Welsh offenders should be conducted to identify the range of interventions required in both prisons and the community.
3. Civil justice
- Digital court services and other dispute resolution services that are being developed and introduced must be fully accessible to people throughout Wales.
- Dispute resolution before courts, tribunals, alternative dispute resolution and ombudsmen, as well as dispute resolution in respect of administrative law, should be promoted and coordinated in Wales through a body chaired by a senior judge.
- The feasibility of a low cost and effective resolution method for civil disputest hrough the use of a comprehensive ombudsmen scheme, taking into account the online court, should be examined.
4. Administrative justice and coroners
- All public bodies, ombudsmen and other tribunals which have been established under Welsh law or by the Welsh Government, which make judicial or quasi-judicial decisions, and are not currently subject to the supervision of the President of Welsh Tribunals, should be brought under the supervision of the President.
- The Administrative Court should have the power to stay court proceedings whilst the Public Services Ombudsman for Wales investigates a complaint. The Ombudsman should have the power to refer a point of law to the Court.
- The Welsh Tribunals Unit should have structural independence and the Welsh tribunals should be used for dispute resolution relating to future Welsh Legislation.
5. Family justice: children
- The law relating to children and family justice in Wales should be brought together in one coherent legal system aligned with functions in relation to health, education and welfare.
- Pending further research and the development of a long-term strategy, an all Wales approach to family justice should be developed and led in Wales through the Family Justice Network for Wales and the Local Family Justice Boards. The approach should be followed by all local authorities for dealing with child protection referrals with the objective of avoiding care proceedings when family support would be more appropriate.
- It should be a matter of routine practice prior to the first hearing in care proceedings to examine the feasibility of problem-solving and the form it might take, with a view to finding what steps short of taking a child into care can be put in place.
- The voice of the child should be heard at every stage of the proceedings.
- Family Drug and Alcohol Courts should be established in Wales
- There should be vigorous support for a programme of research to underpin reform of Welsh family justice and associated preventative services. The overarching aim should be the reduction in the numbers of children taken into care and the provision of far better evidence of the impacts of intervention on family life.
- A carefully thought through long-term policy for reducing the numbers of children taken into care should be developed after the conclusions of the research and then implemented.
- Legal advice should be available to each parent in private family law disputes prior to the commencement of proceedings up to a maximum fixed amount in each case
6. Delivering justice: locality and structure
- A strategy for Wales for provision of proper physical and digital access to justice before the courts, tribunals and other forms of dispute resolution should be drawn up and determined in Wales based on the needs of the people of Wales
7. The legal sector and the economy of Wales
- The Welsh Government should, in close consultation with the legal professions, provide fully-funded legal apprenticeships to enable people to qualify as legal professionals in Wales.
- There should be greater transparency about the level and distribution of expenditure on external legal services by the Welsh Government, each Welsh local authority and all other public bodies in Wales.
- The procurement of barristers’ services should be reformed to help build the capacity of the Bar in Wales.
- The Welsh Government should develop and implement as soon as possible our proposed strategy to reinvigorate the rural and post-industrial legal sector in Wales. It should provide strong support for investment in technology, especially in post-industrial and rural Wales.
- The Welsh Government must provide clear leadership and support for the legal services sector. This should be targeted, user-friendly, flexible and attractive to potential inward investors especially with establishing a technology-based nearshoring centre as an objective.
- The Welsh Government, legal professionals in Wales, the Law Society, the Bar Council, other professional bodies and academia should work in partnership. They should develop and promote the capabilities of the legal sector, promote South Wales as a legal centre and increase the export of legal services.
8. Knowledge, skills and innovation
- Welsh law schools must reassess their undergraduate programmes to take advantage of the scope for comparative studies and transferable qualifications.
- Law tech must be taught to all students and the professions across Wales.
- All university and college education providers in Wales should teach Welsh law as part of the ordinary undergraduate syllabus and work together to produce the necessary material. The place of Welsh law and the distinctiveness of the law in Wales should be properly reflected in professional and continuing legal education and training. Wales specific data should be collected and published on a sufficient scale to enable disaggregation, with a view to proper evidence-based policy development and as a basis for research.
- The Welsh Government should lead the development and implementation of an action plan to promote and support public legal education, particularly for children and young people.
9. The Welsh language
- All justice bodies should be subject to the Welsh Language Measure 2011. The Bar, CILEx and the Law Society should provide courses on using Welsh in the workplace, similar to those used by the Judicial College. Digital services that are being introduced must be accessible, free help must be available and all must be available in Welsh at the same time as the English version.
- Professional legal education for those wishing to practise in Wales must be available in the Welsh language with the phased introduction of the availability of all professional examinations in Welsh. Welsh law schools must collaborate on Welsh medium legal education, especially as regards the provision of teaching materials. All coroner services should be available in the Welsh language.
10. Recommendations on devolution of justice
- There should be legislative devolution of justice. Restrictions and reservations governing the Assembly’s power to legislate on all forms of justice, including policing and offender management and rehabilitation, should be removed, so that it corresponds more closely with the position of the Northern Ireland Assembly and the Scottish Parliament In tandem with the removal of reservations and restrictions on the Assembly’s powers, responsibility for executive functions in relation to justice in Wales should be transferred to the Welsh Government.
- Devolution of justice must be accompanied by a full transfer of financial resources, including all identifiable administrative and capital resources relating to Wales.
11. Recommendations to be implemented under the current scheme of devolution
- Clear and accountable leadership on justice in the Welsh Government must be established under the current scheme of devolution. The Assembly should take a more proactive role in appropriate scrutiny of the operation of the justice system.
- The Welsh Government should address policy issues relating to justice by using external experts who can report jointly with civil servants to Ministers.
- The Welsh Government and the legal sector should develop a joint leadership programme.
- A Law Council of Wales should be established to promote the interests of legal education and the awareness of Welsh law, to ensure proper provision of teaching the law in Welsh, and to assist students in their education and training as future practitioners.
- The organisation of the senior judiciary in Wales should be changed to provide the necessary working relationships and leadership within Wales. Wales should be put in a similar position to Scotland and Northern Ireland in the Supreme Court as regards the appointment of judges to the Supreme Court.
12, Recommendations for implementation with legislative devolution
- With legislative devolution, there must be a new Justice Department in the Welsh Government led by a Cabinet Minister.
- The office of Counsel General should continue as an office that provides independent legal advice to the Welsh Government and heads the Government Legal Service in Wales.
- Legislative devolution will require the establishment of a Justice Committee in the Assembly.
- Where there is overlap between the roles of local, regional and national boards, committees and partnerships, they should be merged.
- With legislative devolution, the governance arrangements for the police should be re-examined.
- The law applicable in Wales should be formally identified as the law of Wales, distinct from the law of England.
- The present system where legal practitioners can practise in England and Wales and the legal professions are jointly regulated should be continued.
- Legislation should provide for a High Court and a Court of Appeal of Wales to be established by the Assembly.
- With legislative devolution, a Welsh Courts and Tribunals Service should be developed from the base of a Welsh Tribunals Unit reformed on the model of the Scottish Courts and Tribunals Service.
- With legislative devolution, the Welsh Government will need to review, and keep under continuing review, the justice infrastructure for Wales.
13. Action to be taken now by the Welsh Government and the Assembly
- The Welsh Government should begin the process of reform by listing the recommendations it will seek to implement whilst the current scheme of devolution continues. The Assembly should make arrangements to monitor and review the process of reform.

Martin Partington: Introduction to the English Legal System 15th ed 2021
Oxford University Press Learning Link Resources