Martin Partington: Spotlight on the Justice System

Keeping the English Legal System under review

Posts Tagged ‘court estate

Transforming the Justice system – maintaining the estate; answering the phones; better listing

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I have noted many of the developments that are currently taking place within  courts and tribunals, arising from the Transformation programme that has been on-going for the past couple of years. Much of the emphasis has been on the design and development of new practices and procedures – e.g. pilot schemes relating to the use of on-line courts, or the digitization of procedures

A recent blog from the Head of HM Courts and Tribunals Service, Susan Acland-Hood, notes that the transformation programme is not just  the use of high-tech innovations. It also includes more bread and butter issues, which nonetheless affect the public and those who work in the courts.

In her recent post, she notes three specific examples of investment, designed to improve the day-to-day operation of the courts and the court service.

1 Maintenance and repair. Many court buildings suffer from heating systems that do not work, lifts that do not work, and a generally drab physical environment. The modernisation programme includes improvements to the overall environment of courts and tribunals.

2 Answering the phone.  Investment is being made in a number of call centres whose task will be to answer questions directed to a number of courts – county courts and magistrates courts. This is designed to ensure that calls don’t go unanswered, especially in smaller courts where there may be insufficient staff to handle all the incoming calls.

3 Tacking delay.  The blog notes that the number of outstanding cases in the Crown Court is at the lowest level since 2004; the time taken from first listing in the Magistrates’ Court to completion at the Crown Court has been decreasing since the peak of 196 days in 2015 to 175 days in 2017. (It is not clear whether this is due to greater efficiency or because few cases are coming into the criminal justice system.) It also note the positive impact of the use of single-justices hearings to reduce delay.

Forther information is available at https://insidehmcts.blog.gov.uk/2018/05/17/reform-means-getting-the-basics-right-too/

 

 

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Written by lwtmp

June 4, 2018 at 10:01 am

Reshaping the Court estate: a further consultation

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The programme of transformation of the justice system depends on the closure of a significant number of existing court buildings and reinvestment of the savings of running costs and the capital receipts from buildings that have been disposed of in a smaller but more efficient court estate.

In January 2018, Her Majesty’s Courts and Tribunals Service published a Consultation Paper setting out the basic principles on which detailed plans are now being developed. At the same time there were 5 more specific papers setting our proposals for closing courts in a number of areas, including Cambridge, the Thames Valley, London and Lancashire. There is nothing particularly new in this paper, though it does give interesting accounts of a number of initiatives currently on-going to deliver new ways of working in courts and tribunals.

The key aims are that there should be

  • more videolinks and virtual hearings;
  • digital service delivery, with a major reduction in the use of paper files;
  • flexible opening hours;
  • improved service delivery with much more work being undertaken online.

The number of court buildings will be reduced from around 530 buildings (a decade ago) to a total of 239 buildings in 2018. It is accepted that this will lead to some increase in travel time to reach those buildings, but the vast majority will still, according to HMCTS figures, still be within 2 hours travelling distance. As much work will in future be delivered without the need for lawyers and parties to be present in court, it is argued that this will further mitigate any inconvenience. What will be important will be to ensure that cases listed for a particular day are actually dealt with on that day.

The Consultation Paper reminds readers that the transformation policy is designed

  • to enable existing and new buildings to be much more flexible in the ways in which they can be used;
  • to ensure better public facilities – e.g. waiting rooms, rooms for clients to consult with their advisers;
  • to ensure that the vulnerable are able to feel confident about using court facilities;
  • to include of modern ICT to enable more work to be done online
  • to support the needs of all the professionals who use the courts;
  • to move towards an estate that provides dedicated hearing centres, while seeking
    opportunities to concentrate back office functions in a smaller number of centres where they can be carried out most efficiently.

There will be resistance to some of these ideas. For example, the Bar has already argued against more flexible opening hours. It is said that this could be discriminatory against women barristers who may find it hard to take cases outside traditional working hours. While this is an issue that must be addressed, such arguments fail to acknowledge the fact historically the Court Service has only paid lip-service to the idea of delivering a service to court users. Many parties to litigation may find it more convenient to attend hearings outside of 10-4, Mondays to Fridays. The transformation programme provides a challenge to those who work in the courts to consider how they can deliver the service that clients want, when they want it.

The Consultation runs until 29 March 2018. The documentation can be found at https://consult.justice.gov.uk/digital-communications/transforming-court-tribunal-estate/

 

Written by lwtmp

January 19, 2018 at 12:18 pm

Court closures: the details

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In July 2015, the Government launched a consultation on closing under used courts. 91 possible buildings were earmarked for possible closure. (See this blog 26 July 2015)

We know that reduction of the court estate is a key component needed to fund the investment needed to modernise the court estate. (See this blog 3o Nov 2015).

The Government has now announced the buildings that are to be closed – together with an indicative timetable showing that the closure programme will run over 2 years.

In the end only 64 of the sites originally identified will close as proposed. A further 22 closures will take place, but modified from the original proposals. 5 escape the axe altogether.

The details can be found at https://www.gov.uk/government/consultations/proposal-on-the-provision-of-court-and-tribunal-estate-in-england-and-wales

Written by lwtmp

February 19, 2016 at 4:56 pm