Posts Tagged ‘Parliamentary and Health Service Ombudsman’
Reflecting on how measures set out in the Queen’s Speech 2015 may impact on the English Legal System
The Queen’s Speech sets out each year the bare bones of the proposed legislative programme for the forthcoming 12 months.
I’ve been looking through the detailed briefing to see whether there are issues which will affect the English Legal System (ELS) that may not be apparent from the speech itself.
Here are my personal comments:
Enterprise Bill.
The headline aim of the new Bill is to reduce red tape and improve the ways in which regulators work. But there are also two specific ELS related issues that may be noted:
- Establishing a Small Business Conciliation Service that will handle business-to-business disputes without the need for court action, tackling in particular, late payment issues;
Introducing business rates appeals reform, including modifying the Valuation Tribunal powers to consider ratepayer appeals.
Immigration Bill
Among proposed measures to be set out here, there are proposals to change the way in which immigration appeals work. In particular, the Government plans to:
Extend the principle of “deport first, appeal later” from just criminal cases, to all immigration cases. In 2014 thelast government cut the number of appeal rights but other than foreign criminals, migrants retain an in-countryright of appeal against the refusal of a human rights claim. We will now extend the “deport first, appeal later” principle to all cases, except where it will cause serious harm.
To create a presumption that suspects will be released without bail unless it is necessary.The Bill would initially limit pre-charge bail to 28 days, with an extension of up to three months, authorised by a senior police officer.In exceptional circumstances, the police will have to apply to the courts for an extension beyond three months, to be approved by a magistrate.This will introduce judicial oversight of the pre-charge bail process for the first time, increasing accountability and scrutiny in a way that is manageable for the courts.
Victims in the criminal justice system: getting the balance right
Successive governments have attempted to improve the position of the victims of crime in the criminal justice system. But there is clear evidence that there is still room for further improvement.
In January 2015, the Victims’ Commissioner, Baroness Newlove, published a report which showed the gap between what was supposed to happen to victims, and what actually happened. The principal recommendation of her report was the adoption of a set of principles, drawn up by her, to which all actors in the criminal justice system should adhere.
The Commissioner stated that all victims should have:
- Clear information from agencies and service providers on how they will support them in raising a concern or making a complaint about the service they have received
- Information on how informal concerns can be submitted and dealt with, in additional to processes for the submitting of formal complaints
- Details on how agencies and service providers will keep victims informed of the progress of their complaint at all stages
- The option to state their preferred method of communication with an agency or service provider when raising a concern or making a complaint
- Clear information to understand what to do if not happy with the response that has been received, including details about the role of the Parliamentary and Health Service Ombudsman and the right to complain to them
- Information on how they might be able to be involved in developing, reviewing and improving an agency’s or service provider’s complaints process.
In addition, she stated that agencies and service providers should ensure they offer to all victims:
- A clear statement about the support they will provide to victims who wish to raise a concern or make a complaint about the service that has been provided
- Processes to deal with concerns swiftly and informally where appropriate, in addition to processes to deal with more formal complaints
- A commitment that they will deliver mandatory training and development plans for all staff who deal with victims’ complaints
- A commitment to ensure that all staff who interact with victims, have in place a performance objective reflecting how they will be held accountable for treating victims with empathy, dignity and respect
- Properly defined processes and recording practices which enable victims complaints to be handled proactively and appropriately
- A published statement on whether they will apply the Parliamentary and Health Service Ombudsman’s Principles of Good Complaint Handling in their complaints processes
In addition, agencies should publish information illustrating how complaints from victims have led to improvements in services.
The Government announced in February 2015 that it accepted these proposals and would work to bring them into practical effect.
The Commissioner’s report is at http://victimscommissioner.org.uk/baroness-newlove-victims-still-let-down-by-justice-agencies/
The Government’s response is at https://www.gov.uk/government/news/response-to-the-victims-commissioners-review-of-complaints-and-resolution-for-victims-of-crime
In January 2015, the Government has announced that an online service TrackMyCrime, which has been developed by Avon and Somerset police, will start to be rolled out nationally. This is designed to keep victims updated on the progress of their case, allow them to submit details about stolen or damaged property, and find information on support and advice. Crucially, officers and victims can securely exchange messages with one another at any time and police can regularly update victims on the progress of the case. This offers more flexibility for victims and will be more efficient for police officers working shifts.
See https://www.gov.uk/government/news/online-tracking-service-launched-for-victims-of-crime
And in yet a further development, the Government has announced further support for victims and witnesses in court, through a doubling of the number of Registered Intermediaries – people able to support victims and witnesses as they give evidence in court.
See https://www.gov.uk/government/news/courtroom-communications-experts-to-double