Martin Partington: Spotlight on the Justice System

Keeping the English Legal System under review

Posts Tagged ‘on-line process

Money claims on line

leave a comment »

For many years it has been possible to start a small money claim by completing forms on-line and submitting them to the court.

In April 2018, following a pilot launched in July 2017, a new on-line process for making a money claim with a value of up to £10,000 (the current small claims limit)  has been launched, designed to be easier to use by potential claimants. Rather than having to fill in and post a paper form, or use the original on-line system which dated from 2002, the new pilot allows people to issue their County Court claim more easily, settle the dispute online and also recommends mediation services  (which can save time, stress, and money).

According to the Press Release announcing this decision “Early evidence [from the original pilot] suggests that the online system has improved access to justice as engagement from defendants has improved.”

At present, it seems that the only way that one can see how the new process works in practice is to go on-line and submit the details of a potential claim – this includes setting up a special account. What I think is urgently required is one of those ‘how to’ videos that are available on You Tube. (There are videos with this or similar titles but they don’t specifically refer to the new MoJ scheme.)

The press release announcing the development is at https://www.gov.uk/government/news/quicker-way-to-resolve-claim-disputes-launched-online.

If you would like to explore the money claim website more fully, it can be found at https://www.gov.uk/make-money-claim

 

Advertisements

Divorce on-line: recent developments

leave a comment »

On January 30 2018 the Government announced that a fully online divorce application process is being tested across England and Wales for the first time. (It had been trialled in a small number of areas from 2017.)

The initial pilot allowed people seeking a divorce to use an online system which offered prompts and guidance to assist them in completing their application. But they still had to  print off the form and send it to the court.

HM Courts & Tribunals Service (HMCTS) has now extended the service so that the application is now fully digital – submitting the form, sending the relevant documents, and payment. In the first week HMCTS received 130 online applications.

According to HMCTS the online system has drastically cut the number of applications being returned because of errors – showing a 90% improvement from paper forms. This is particularly important given the increasing numbers seeking a divorce without using a lawyer to help them.

Users of the new service seem to like it. It has already gained positive feedback with people welcoming the simplified, streamlined and easy to understand system which delivers their application instantly – without the worry of it being lost in the post.

The next stages will include making the system available for use by legal representatives. A date has not yet been publicly announced for this further development.

For further detail, see https://www.gov.uk/government/news/hm-courts-and-tribunals-service-tests-fully-digital-divorce-application

Experience in other contexts suggests that once up and running, use of on-line application procedures will increase very rapidly. Indeed, people will wonder why this development had not occurred years ago. This sort of development is at the heart of the Transformation of our Justice System reform programme.

Written by lwtmp

February 2, 2018 at 4:05 pm